Does this sound familiar?
You get an email asking you to do something, but you don’t deal with it just now. You put it off, and put it off, until…
Aaaaah, I have to do something about this now or else!
There’s a better way.
Most of the time, how far do you get before you finally decide?
What if your process looked like this instead?
The difference between these two is deciding sooner. Not always doing sooner — just deciding.
Don’t do everything right away. Decide right away what to do.
This is critical for email and anything else that comes your way: notes, assignments, ideas, instant messages, and more.
What happens when we decide later
Emails pile up. Ideas accumulate. Notes cover your desk. Your mind goes wild.
In the words of David Allen, “Your mind is great for having ideas — but terrible for holding them.” What makes it terrible? For one thing, your brain turns into a monkey, constantly reminding you of what you haven’t decided.
Do this! Do this! Do that! Do that! Remember X? You forgot Y! Working on A? You forgot B! Aaaaaaaah!
Your mind does this because, on some level, it knows it can’t let go of that thing. You have something to do about it, and that’s what your brain is terrified of losing.
Important or not, timely or not, your brain doesn’t care. It has only two modes: on your mind or off your mind.
What happens when we decide sooner: beat overwhelm
In a word: calm.
Look again at the second graph:
You see something, you say what it means to you. Processing email? What does each one mean?
- What do you need to do?
- Where do you store that action so you’ll see it at the right time?
That’s the basic process of getting things off your mind. This allows the monkey to relax and get off your back — so you can focus (or rest).
The idea is to eliminate hurry, frenzy, and stress, so you can focus hard and rest well.
The foundation of deciding sooner
Before you decide what to do with that email, you need an organized system. The essential components are:
- Places to collect inputs (e.g. your inbox)
- David Allen’s essential lists:
- Committed Actions (a few steps)
- Committed Projects (many steps)
- Someday/Maybe (no commitment, review regularly)
- Waiting For (answers, actions, etc. from others)
- Reference filing, for info you’ll want later
Creating an organized system may take minutes, hours, or days. What never changes is its value. When you have a system that works for you, it lets you do your best work. In other words, it’s always worth it.
How to decide sooner: calming the monkey
To actually decide what to do with that email (or note, or idea), you need a process for deciding.
Again, I can recommend no better that David Allen’s GTD Workflow. The short version is:
- Do you need to do something about whatever this is?
- Do it (if 1 minute or less); OR
- Delegate it; OR
- Put it on a list (see above)
- File it; OR
- Add it to Someday/Maybe; OR
- Delete it!
This is the basic process for getting things off your mind.
When to decide
Research says multitasking is a myth. There is only “switch-tasking:” rapidly switching between things and doing all of them worse.
So? Do one thing at a time. That means time for processing (deciding) and time for doing — not both at once!
My clients and I have found great success setting aside dedicated time for processing email and other things (usually two or three times a day). The rest of the time, we make ourselves as unreachable as possible (except for true emergencies) so we can focus.
Sidebar: reduce incoming volume
We live in a world of over-communication. Tools like Twitter and instant-messaging create a sense of immediacy. We can message people now, so we rarely think about whether we should. Yes, we just get it off our mind and get a little relief! — but this quickly comes back to haunt us.
Not only that, we create a culture of hurry that hurts us all.
Here are a few tips to get fewer alerts and calm the chaos:
- On your phone and IM, use Do Not Disturb
- In Microsoft Teams and other apps, use status icons and messages to let others know when you are and are not available to respond immediately
- Turn off alerts
- Customize which conversations and people ping you
- Use email for non-urgent items only
- Send and answer emails during business hours only
- If you’re processing outside hours, use the “delay send” feature
- Take more time to respond: messages beget messages!
- Turn off email alerts!
If your supervisor says they expect you to respond instantly, and that’s not a critical part of your job, tell them (calmly) you can be “on” some of the time, but all the time will damage your focus on your important projects. If that’s what they want, figure out how badly you want to stay there.
After deciding sooner
To make your decisions effective and follow through with them, you need at least five processes, implemented effectively:
The first three are outlined above. Together, these five make up (once again) David Allen’s essential workflow.
Beat overwhelm: keeping up in the digital world
In this post, most of what I’ve given you so far is essentially GTD, which has been part of my foundation for work for over 30 years. In our digital age, however, I’ve found knowing GTD alone isn’t enough. Though its principles are powerful, I must continually adapt my GTD practice to the changing demands of the workplace.
“If I were to even process everything coming at me, I’d have no time for work!” I hear that a lot. In fact, many of the people who come to me for help are in the same situation. I show them how to integrate what they already know with smart work methods (including GTD) with smart decision tactics and powerful software. The result: systems that work for the people who use them.
That’s something else I help my clients achieve, but that’s a post for another time!
How about you? What difference has deciding sooner made for you? How do you keep up in the digital age?